Refund & Replacement Policy
At SunFreeze Organics, your satisfaction means everything to us. While our freeze-dried fruit snacks are non-returnable due to the nature of our food products, we want you to be 100% happy with your order.
Damaged or Defective Items
If your order arrives damaged or defective, you may request a refund or replacement within 30 days of delivery. We stand by the quality of our products and are happy to make it right.
To request a refund or replacement, please email us at info@sunfreezeorganics.com with:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or defective item(s) and packaging
Our customer support team will review your request and respond promptly.
Important Notes
- Non-Returnable: All food items are final sale and cannot be returned.
- 30-Day Window: Refund or replacement requests must be made within 30 days of delivery.
- Condition Requirements: Items must be reported as damaged or defective upon arrival, with supporting photo evidence.
We appreciate your understanding and support as we continue to deliver high-quality, natural snacks straight to your door.
If you have any questions, feel free to reach out to us at info@sunfreezeorganics.com or call us at (407) 588-7898.
